Why limit National Relaxation Day to once a year? FarraTech can take the stress away with daily!

Yesterday was National Relaxation Day so the team at FarraTech has decided to extend the love by allowing us take the stress away from your business bank accounts!

With dedicated account managers, a national customer service and accounting team, quality products, and reliable printer repair service, FarraTech is the on the job to massage those toner and printer service issues away!

Save BIG with FarraTech on our own branded toner cartridges, most of the top branded OEM cartridges like HP, Xerox, Dell, & Lexmark, or relieve the worries of that troublesome printer issue. Why limit National Relaxation Day to once a year, when the FarraTech team can soothe your corporate senses with one call...(770) 582-1188

What has all the BUZZ been about? Come meet the new FarraTech!

For weeks, we've been providing small pieces to an emerging puzzle we wanted to reveal to our customers. Well, the time is here and we are ready to deliver more than just a hint or glimpse to what we can offer.

On July 21, 2011, we will hold our Grand Opening Ceremony with our official Ribbon Cutting beginning at 4:30 p.m.  During this time, we will unveil, our new state-of-the art 12,000 sq. ft facility, new team players, introduction to our enhanced services, and a chance for all of our current & prospective customers, vendors, friends, and neighbors a chance to learn what all the hype is about! 

FarraTech has been a leader in the toner and printer service industry locally, but with these updated services, products, and team, we are now well equipped to handle accounts of all sizes and will soon emerge as national brand.

We invite you to our CELEBRATION, so come learn about us, have some great food & drinks, and even meet with an account executive to get your company's account established!

July 21, 2011

Ribbon Cutting: 4:30 p.m.

Reception immediately after.

2791 Peterson Place

Norcross, GA  30071

To R.S.V.P., please contact Kineshia Brown at kineshia@farratech.com or (770) 582-1188 ext. 30

Gone but NEVER forgotten. FarraTech has lost a beautiful fellow employee & friend...

It is with much sadness and grief that we say farewell to a wonderful employee & co-worker, friend, and genuine person. 

Deaurious, as we and his family & friends called him "Oreo", was an extremely bright, humorous, and hard working young man.  His dedication to his position and responsibilities even though he was very ill, gave us all a great example of what hard work should resemble.  He will be greatly missed by all the members of the FarraTech staff and we have comfort in knowing he has come to his resting place and finally has peace.

Deaurious M. Thomas  October 11, 1983 - June 14, 2011

"I'm always with you"

When I am gone, release me, let me go.

I have so many things to see and do,
You mustn't tie yourself to me with too many tears,

But be thankful we had so many good years.

I gave you my love, and you can only guess
How much you've given me in happiness.

I thank you for the love that you have shown,
But now it is time I traveled on alone.

So grieve for me a while, if grieve you must
Then let your grief be comforted by trust
That it is only for a while that we must part,
So treasure the memories within your heart.

I won't be far away for life goes on.

And if you need me, call and I will come.

Though you can't see or touch me, I will be near
And if you listen with your heart, you'll hear
All my love around you soft and clear

And then, when you come this way alone,
I'll greet you with a smile and a "Welcome Home".

We are ready for a BLUE-tastic summer!!!

Growth is a good thing for businesses and we are experiencing some of these great times, so much so that we are bursting at the seams! 

June and July are huge months for FarraTech and we want YOU to join in on the fun.  We will be sending special offers, "announcements", and providing some lucky businesses a few special "gifts" to celebrate this exciting time for our company. 

2011 is now being labeled "The Year of the BLUE"...FarraTech Blue!!!  Come celebrate with us and receive amazing specials. June is BUY more, SAVE more month! FarraTech is your TONER Company where you ACTUALLY get more for your $$$. Details on the way to your business!!!

FarraTech Team

2779 Peterson Place

Norcross, GA  30071

P: (770) 582-1188 F: (770) 582-1055

www.farratech.com

National Small Business Week 2011-May 16-20

FarraTech would like to take the time to recognize the great small businesses in Gwinnett County, the Metro Atlanta area, Georgia, and the United States for their commitment to the country's economic growth.  

From our many vendors, business colleagues, and amazing customers, FarraTech is thankful for your contribution to our development and the potential economic increase our country is striving for.  Keep up the good work everyone!!!

As for the staff at FarraTech, we appreciate your efforts, work ethic, commitment to our customers, and being a part of the FarraTech family! 

Have an amazing week!!!

I can't print! HELP!!!!

Picture this: You are working on this major presentation and you're at the end!  Finally, after several weeks of preparations, meetings, reviewing the budget, working with your marketing team, etc. you are finally DONE!  All you have to do now is print the entire report, make 10 copies, pick out your "power suit" and relax before you present it to the Board of Directors in tomorrow's meeting.  You raise your index finger and slowly press the key to send your job to the printer, then this happens....

You get an error message: 50 Fuser Error




"What does this mean, how can I fix it, what am I to do?"  Then after trying everything under the sun (including, kicking it a couple of times) you sit and give up.  "Great, now I have to try and find a printer repair company, but who do I call?"

This scenario sounds so familiar to us as we hear it often.  One of the great benefits of using FarraTech, is our Superior Printer Service Department.  With certified and highly trained service technicians, we can handle all of your printer, copier, fax, and scanner needs.

Don't miss out on getting your report printed and ready for your meeting.  If your machine has you "pulling your hair out", contact us today! (770) 582-1188!!! 



FarraTech, a Laser Supply & Service Company
2779 Peterson Place
Norcross, GA  30071
P: (770) 582-1188
F: (770) 582-1055
www.farratech.com

Win Atlanta Braves Tickets!!! Call in for your order: (770) 582-1188!

ATTN: FarraTech Customers!!!

We are having a "BALL" here at FarraTech and want you to be in on the FUN!

When you order 5 or more toner cartridges by Tuesday May 10th, 2011 at 12:00 p.m., you are automatically entered in our drawing for (2) Atlanta Braves tickets  with seating in the AJC box!

Hurry, everyone loves our hometown team and what a great way to show your support as well as promote your company!

Thanks again from FarraTech!

 

FarraTech's Employee Spot Light

May 2011

Karen LaVoy  

  

Managing the needs of several national, multi-location accounts may seem like a massive responsibility and while the duties are extensive, our May FarraTech Employee of the month, does this with grace, dedication, and always a smile!

National Customer Service Specialist, Karen LaVoy displays a level of service and shows us how customer service should be!  From handling help desk tickets, to order entry, invoicing, and scheduling deliveries, she is constantly a busy bee!  Her customer base spreads wide across the country but you would never know it as she treats each and every customer as if they were her only call of the day!

When she isn't being one of the FarraTech "superheroes", she brainwashes her nieces and nephews to say that "KK is the best aunt in the world", enjoys hearing live music, and likes to sit on her screened in deck at the end of the day with a good book.

FarraTech appreciates having awesome employees like Karen LaVoy. Keep up the good work! 

What does it mean to be customer obsessed?

Many companies claim to be customer oriented putting this term in their catch phrases, logos, and in marketing materials to later under deliver and over promise.  This leaves the customer unable to trust the stores and vendors and also leaving a bad taste in their mouths on the entire experience.

Since the beginning, we’ve had one common goal in mind and that’s to become one of the best in service and products and to always take care of our customers!  As many of you know, our President & CEO has an open door policy, not just with her employees but with our customers as well.  Her calendar is constantly booked (sometimes overbooked) with countless meetings.  No, not board meetings or executive sessions, but with visits to our customers, lunches with IT Directors, office managers, administrators, and sometimes the entire staff!  And please understand, these meetings aren’t just regarding their accounts, she is interested in their business, their families, and sharing a laugh or two, or six!

FarraTech and its employees are that special “needle in a haystack” that aren’t solely concerned with the business side of things; we are concerned with the actual customer!  Some of the things extraordinary we have done for our customers include:

·         Attending birthday party for a customer’s daughter

·         Sending flowers for a customer who had surgery

·         Buying a “just because” lunch for an entire staff

·         Sending goodie bags

·         Hand delivering holiday baskets

·         Conducting onsite inventory for some of our larger customers to save the time of having to do this themselves

·         Picking up a printer after hours on our way home to evaluate for service

As you can see by just SOME of the things we’ve done above, the phrase “Customer Obsessed” is not just a phrase but a way of life for the FarraTech team!  We are dedicated to improving even this level of “awesomeness” by offering these additional benefits to our customers:

·         Online ordering

·         Customer Appreciation Awards

·         Recognition for helping us save the environment

·         Top notch response times and superior service

Now I ask you, isn’t this the type of company you want to handle your business? 

Avoid hidden costs when buying a printer!

Avoid hidden costs when purchasing a printer: Many of you may be in the market for a new printer or have already purchased one only to be shocked by the cost of supplies or unable to find good service. Here are a few tips to assist you in selecting the right machine for your company's needs:

Features-consider your office needs/use when determining which feature you should shop for. (Will I be printing in black/white or color, how often will I print and how many pages, do I print mostly text or graphics)

Cost of Supplies - As a consumer you deserve to have a choice of supplies and suppliers. If saving $$$ is more important, you may want to consider equipment that presents the least restrictions and support companies that can handle all of your needs.

Availability of service-Don't underestimate the importance of knowing what service and parts are available and where your local service center is.

The best option is to discuss your needs with your service and/or supplies provider BEFORE you buy.  FarraTech is your One-Stop source for all this and more!  By contacting a FarraTech representative, we can guide you down the right path in determining what, exactly, each printer offers and what’s the best solution for your company.

Contact a FarraTech rep today for more info!

Some facts about buying remanufactured toner cartridges!

An office of 20 with two printers can spend $3,260 per year on printer cartridges, and remanufactured cartridges can save that office as much as $950 per year in costs!

Many companies are reluctant to buy remanufactured cartridges because of the fear of damage to their printer as well as poor quality.  Some of the (OEM) companies will try to frighten you into buying only their brand. 

Here are some Myths and facts about remanufactured cartridges that sets the record straight:

Myth 1: Using a remanufactured cartridge will void my warranty or damage my printer.

Fact 1: It is very unlikely that a problem with your printer equipment would stem from the cartridge.  Remanufacturing companies are so certain that the cartridge will not cause damage that they will frequently offer to repair and problems caused directly by their cartridge free of charge.  FarraTech is one of these companies that offers that guarantee on our branded toner.  This is proof we BELIEVE in our product.

Myth 2: A cartridge that is not made by the printer manufacturer will provide lower quality printed images.

Fact 2: As with any product, various quality levels can and do exist.  But that does not mean only the printer manufacturer's cartridges can provide the quality you require.  Many remanufactured products conform to high quality standards and provide quality that matches or exceeds consumer's expectations.  With a proven track record of providing quality products, FarraTech has the superior level your company expects.  Try us out for yourself and see why so many have chosen FarraTech branded products!

Myth 3: Remanufacturing is a little industry, with work being done in small garages.

Fact 3: Though humble in the beginning, remanufacturing companies now employ thousands of industrial, mechanical, and chemical engineers.  Many companies also operate in state-of-the-cart facilities.  FarraTech is also one of the remanufacturing companies with a huge operating system and facility.  With over 6,000 sq ft of industrial space, distribution centers in several other states, and a highly skilled and trained customer relations and service department, we are positive we have the tools needed to get the job done!

We've only touched base a few of the myths that haunt our industry but we are working hard to prove the false rumors to be nothing but a ploy.  Like most remanufacturing companies, FarraTech is a small, employee owned company who is "Customer Obsessed" and eager to please.  Our commitment to your company is that we will provide the best people, awesome service, and quality products your company deserves.  We want to be your toner team!

The time is here!!!

We are ready to hit the Internet waves again!  Laser Supply & Service has officially transformed into FarraTech!  And with huge changes, we must showcase who we are and what we do.  On Feb. 16 (tomorrow) the BRAND New FarraTech website will be unveiled.  We have a fresh new look but didn't slack on quality products and superior service we provide that our customers have grown to know and trust!

The walls of FarraTech are about to erupt with the awesome deals we are about to dish out to our customers.

What a great way to bring exciting news and specials into 2011! 

New exciting things are happening at FarraTech!

We are about to start truly appreciating our fantastic customers with some exceptional savings. 2011 is the year of saving some $$$ and protecting our environment as well. Join the FarraTech movement by purchasing one of our superior toner cartridges and receive some dynamic savings. Call us with your toner requests and receive a free custom quote.

Want to meet our President & CEO, Maria Mendillo? Join us at the Gwinnett Chamber Dinner this Friday! Can't wait to see you there!

Your New Toner Company!

Happy New Year!

With the new year, comes new and exciting changes!  As many of you know, we changed our name last year from Laser Supply & Service to FarraTech providing a fresh, innovative look and feel to our industry while paying homage to our founder, John Farra! 

Well, with those exciting changes, you can also expect outstanding customer service and quality products with a name that has been a leader in the industry since 1991!  Now you get a taste of the FarraTech world as we are DIGITAL!  We will be providing you with:

• news about the company
• deals and special promotions
• industry info
• and MUCH MORE!

If you are a current customer and need supplies or a prospective client and would like information on getting set up, please give us a call!  (770) 582-1188!