Gone but NEVER forgotten. FarraTech has lost a beautiful fellow employee & friend...

It is with much sadness and grief that we say farewell to a wonderful employee & co-worker, friend, and genuine person. 

Deaurious, as we and his family & friends called him "Oreo", was an extremely bright, humorous, and hard working young man.  His dedication to his position and responsibilities even though he was very ill, gave us all a great example of what hard work should resemble.  He will be greatly missed by all the members of the FarraTech staff and we have comfort in knowing he has come to his resting place and finally has peace.

Deaurious M. Thomas  October 11, 1983 - June 14, 2011

"I'm always with you"

When I am gone, release me, let me go.

I have so many things to see and do,
You mustn't tie yourself to me with too many tears,

But be thankful we had so many good years.

I gave you my love, and you can only guess
How much you've given me in happiness.

I thank you for the love that you have shown,
But now it is time I traveled on alone.

So grieve for me a while, if grieve you must
Then let your grief be comforted by trust
That it is only for a while that we must part,
So treasure the memories within your heart.

I won't be far away for life goes on.

And if you need me, call and I will come.

Though you can't see or touch me, I will be near
And if you listen with your heart, you'll hear
All my love around you soft and clear

And then, when you come this way alone,
I'll greet you with a smile and a "Welcome Home".

We are ready for a BLUE-tastic summer!!!

Growth is a good thing for businesses and we are experiencing some of these great times, so much so that we are bursting at the seams! 

June and July are huge months for FarraTech and we want YOU to join in on the fun.  We will be sending special offers, "announcements", and providing some lucky businesses a few special "gifts" to celebrate this exciting time for our company. 

2011 is now being labeled "The Year of the BLUE"...FarraTech Blue!!!  Come celebrate with us and receive amazing specials. June is BUY more, SAVE more month! FarraTech is your TONER Company where you ACTUALLY get more for your $$$. Details on the way to your business!!!

FarraTech Team

2779 Peterson Place

Norcross, GA  30071

P: (770) 582-1188 F: (770) 582-1055

www.farratech.com

National Small Business Week 2011-May 16-20

FarraTech would like to take the time to recognize the great small businesses in Gwinnett County, the Metro Atlanta area, Georgia, and the United States for their commitment to the country's economic growth.  

From our many vendors, business colleagues, and amazing customers, FarraTech is thankful for your contribution to our development and the potential economic increase our country is striving for.  Keep up the good work everyone!!!

As for the staff at FarraTech, we appreciate your efforts, work ethic, commitment to our customers, and being a part of the FarraTech family! 

Have an amazing week!!!

I can't print! HELP!!!!

Picture this: You are working on this major presentation and you're at the end!  Finally, after several weeks of preparations, meetings, reviewing the budget, working with your marketing team, etc. you are finally DONE!  All you have to do now is print the entire report, make 10 copies, pick out your "power suit" and relax before you present it to the Board of Directors in tomorrow's meeting.  You raise your index finger and slowly press the key to send your job to the printer, then this happens....

You get an error message: 50 Fuser Error




"What does this mean, how can I fix it, what am I to do?"  Then after trying everything under the sun (including, kicking it a couple of times) you sit and give up.  "Great, now I have to try and find a printer repair company, but who do I call?"

This scenario sounds so familiar to us as we hear it often.  One of the great benefits of using FarraTech, is our Superior Printer Service Department.  With certified and highly trained service technicians, we can handle all of your printer, copier, fax, and scanner needs.

Don't miss out on getting your report printed and ready for your meeting.  If your machine has you "pulling your hair out", contact us today! (770) 582-1188!!! 



FarraTech, a Laser Supply & Service Company
2779 Peterson Place
Norcross, GA  30071
P: (770) 582-1188
F: (770) 582-1055
www.farratech.com

Win Atlanta Braves Tickets!!! Call in for your order: (770) 582-1188!

ATTN: FarraTech Customers!!!

We are having a "BALL" here at FarraTech and want you to be in on the FUN!

When you order 5 or more toner cartridges by Tuesday May 10th, 2011 at 12:00 p.m., you are automatically entered in our drawing for (2) Atlanta Braves tickets  with seating in the AJC box!

Hurry, everyone loves our hometown team and what a great way to show your support as well as promote your company!

Thanks again from FarraTech!

 

FarraTech's Employee Spot Light

May 2011

Karen LaVoy  

  

Managing the needs of several national, multi-location accounts may seem like a massive responsibility and while the duties are extensive, our May FarraTech Employee of the month, does this with grace, dedication, and always a smile!

National Customer Service Specialist, Karen LaVoy displays a level of service and shows us how customer service should be!  From handling help desk tickets, to order entry, invoicing, and scheduling deliveries, she is constantly a busy bee!  Her customer base spreads wide across the country but you would never know it as she treats each and every customer as if they were her only call of the day!

When she isn't being one of the FarraTech "superheroes", she brainwashes her nieces and nephews to say that "KK is the best aunt in the world", enjoys hearing live music, and likes to sit on her screened in deck at the end of the day with a good book.

FarraTech appreciates having awesome employees like Karen LaVoy. Keep up the good work! 

What does it mean to be customer obsessed?

Many companies claim to be customer oriented putting this term in their catch phrases, logos, and in marketing materials to later under deliver and over promise.  This leaves the customer unable to trust the stores and vendors and also leaving a bad taste in their mouths on the entire experience.

Since the beginning, we’ve had one common goal in mind and that’s to become one of the best in service and products and to always take care of our customers!  As many of you know, our President & CEO has an open door policy, not just with her employees but with our customers as well.  Her calendar is constantly booked (sometimes overbooked) with countless meetings.  No, not board meetings or executive sessions, but with visits to our customers, lunches with IT Directors, office managers, administrators, and sometimes the entire staff!  And please understand, these meetings aren’t just regarding their accounts, she is interested in their business, their families, and sharing a laugh or two, or six!

FarraTech and its employees are that special “needle in a haystack” that aren’t solely concerned with the business side of things; we are concerned with the actual customer!  Some of the things extraordinary we have done for our customers include:

·         Attending birthday party for a customer’s daughter

·         Sending flowers for a customer who had surgery

·         Buying a “just because” lunch for an entire staff

·         Sending goodie bags

·         Hand delivering holiday baskets

·         Conducting onsite inventory for some of our larger customers to save the time of having to do this themselves

·         Picking up a printer after hours on our way home to evaluate for service

As you can see by just SOME of the things we’ve done above, the phrase “Customer Obsessed” is not just a phrase but a way of life for the FarraTech team!  We are dedicated to improving even this level of “awesomeness” by offering these additional benefits to our customers:

·         Online ordering

·         Customer Appreciation Awards

·         Recognition for helping us save the environment

·         Top notch response times and superior service

Now I ask you, isn’t this the type of company you want to handle your business?